Last updated: 20 April 2026 Effective date: 20 April 2026
Sweet Prints Australia ("we", "us", "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us.
1. Who We Are
Sweet Prints Australia is a sole trader business.
- ABN: 65 117 294 613
- Location: Kardinya, WA
- Email: info@sweetprintsaustralia.com
- Website: sweetprintsaustralia.com
2. Information We Collect
When you use our website or place an order, we may collect the following personal information.
Information you provide directly:
- Your name and surname
- Email address
- Delivery or pickup address
- Phone number (optional, only if you choose to provide it)
- Order details (products, quantities, customisations)
- Images or files you upload (for custom design orders)
- Text or notes you add to your order (e.g. names for personalised text, special instructions)
- Payment information, processed by third-party payment providers — we do not store full payment details on our servers
Information collected automatically:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on the site, and referring URLs
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders, enquiries, or support requests
- Deliver products to your chosen address or arrange pickup
- Send marketing communications, only if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and services
- Comply with legal, tax, and accounting obligations
- Prevent fraud and ensure website security
4. How We Share Your Information
We may share your personal information only where necessary, with trusted third parties, such as:
- Payment processors (Stripe, PayPal, Afterpay, or similar) — only the information required to process your payment
- Shipping carriers (Australia Post or similar) — name, delivery address, and phone number for delivery
- Website service providers (hosting, WordPress/WooCommerce platform)
- Analytics and advertising providers (Google Analytics, Facebook Pixel) — only anonymised or aggregated usage data
- Government or legal authorities, only when legally required
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. International Data Handling
Some of our service providers (for example Google and Meta) operate servers outside Australia, including in the United States and the European Union. This means some of your data may be handled overseas while the service is being provided. We choose providers that apply recognised privacy and security standards. By using our website, you acknowledge that this processing may occur.
6. Data Retention
We keep your personal information only for as long as necessary to:
- Fulfil the purposes described in this policy
- Meet our legal, tax, and accounting obligations (the Australian Taxation Office requires business records to be kept for at least 5 years)
- Respond to customer enquiries, disputes, or complaints
If you request deletion of your data, we will remove it from our active systems unless we are required by law to retain it. Archived backups may retain your data for a limited additional period before being overwritten.
7. Your Choices
You can:
- Ask us what personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Ask us to delete your information, subject to any legal retention we must apply
- Opt out of any marketing communications at any time
To make a request, email us at info@sweetprintsaustralia.com. We will respond as quickly as possible, usually within a few business days.
8. Cookies and Tracking
Our website uses cookies and similar technologies to make the site work, remember your preferences, and analyse how it is used. For full details, see our Cookie Policy.
9. Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. These steps include:
- SSL encryption across the website
- Secure admin access with password protection
- A trusted hosting provider applying industry-standard security
- Payment information handled by PCI-compliant third-party processors
No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We encourage you to use a strong password if you create an account.
10. Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us and we will delete it as soon as possible.
11. Third-Party Links
Our website may contain links to third-party websites (for example Facebook, Instagram, Google). We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.
12. Complaints
If you have a privacy concern, please contact us first at info@sweetprintsaustralia.com, with a short description of the issue. We will try to resolve it with you directly, usually within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. We encourage you to check this page occasionally.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information:
- Email: info@sweetprintsaustralia.com
- Post: Sweet Prints Australia, Kardinya WA
